Service Management
Heavy Equipment Dealer Service Management Solution
The service team is often one of the busiest and most critical departments in any heavy equipment dealership. Technicians, dispatchers, and service managers need to be ready to meet the needs of your customers at a moment’s notice. Having the ability to anticipate needs and predict or prevent problems can steer your dealership away from reactive problem solving to proactive work.
It’s important to set everyone in your service department up for success with the right tools and technology. IntelliDealer is the all-in-one solution your dealership needs to transform the way you handle service work.
The right service management solution can improve efficiency, profitability, and the overall customer experience.
IntelliDealer Service Management Software
The IntelliDealer DMS reduces equipment downtime, increases profitability, and enhances the overall customer service experience. Our service management software can help your dealership efficiently plan, schedule, and manage resources for a better experience for employees and customers alike.
IntelliDealer uses internet and mobile technologies to facilitate effective communication, enabling real-time updates between service supervisors and field mechanics. This can help improve the speed, accuracy, and effectiveness of your service work. With enhanced document management capabilities, you can streamline approvals and reduce paperwork, making processes more convenient and efficient.
Solution Capabilities and Benefits
The service portion of the IntelliDealer DMS is designed to optimize performance and shorten the call-to-cash cycle so you can put the focus back onto your customers. When heavy equipment dealerships use our DMS, processes are streamlined, and customer data is kept up to date so your team can focus on delivering exceptional service. Here are some of the specific benefits:
IntelliTech
Take advantage of an electronic time management and information system that streamlines processes for Service Technicians and supervisors, helping them perform their jobs more effectively.
Service Job Jacket
Follow each job “experience” from the initial customer contact to the follow-up satisfaction call. The entire customer life cycle is tracked and stored for easy access.
Service Agreements
Strengthen customer relationships with a fully-integrated tool that allows you to set up and maintain equipment service agreements for sales, or improve organization with internal-use agreements.
Key Performance Indicators
View an easy-to-use dashboard with insight into the day-to-day performance of each department – Parts, Service, Equipment and Rental. Easily set and track goals to see where you should be allocating more resources.
Accessible Information
Streamline your inspection process, monitor repairs, and quickly search for equipment and parts information from any device with ID MobileAccess.
Enhanced User Support
Seamlessly provide remote visual assistance through video calls and instantly connect from any device via our Tethr It Now integration.
Improved Customer Engagement
Easily text customers through your existing phone number, speed up approvals, and enhance the customer experience through IntelliText.
