Service Scheduling
Heavy Equipment Dealer Service Scheduling Solution
Managing technician time effectively is critical in today’s environment where skilled labor is in short supply. With IntelliDealer’s integrated service scheduling, you can ensure technicians are allocated efficiently to meet customer needs and keep your operations running smoothly.
Through real-time scheduling, skills matching, and task prioritization, IntelliDealer helps you optimize technician productivity and streamline service workflows, reducing manual processes like whiteboards and spreadsheets.
Maximize technician efficiency and boost productivity with IntelliDealer’s service scheduling solution.
IntelliDealer Service Scheduling Software
Our powerful service scheduling solution empowers dispatchers and service managers to efficiently plan, prioritize, and optimize technician assignments across all work orders—whether they’re for customer machinery, rental fleets, internal jobs, or warranty claims. The drag-and-drop interface allows easy scheduling and re-prioritization of jobs, ensuring the right technician with the right skills is assigned to the right job.
Technicians receive all necessary information in real-time, helping dealerships boost first-time-fix rates and improve overall service performance.
Solution Capabilities and Benefits
IntelliDealer’s service scheduling solution helps you maximize technician productivity and streamline workflow management in your dealership operations. Through an intuitive interface, service managers can efficiently coordinate technician assignments while matching skills to specific job requirements. This comprehensive solution delivers:
Simplified and Effective Scheduling
IntelliDealer’s color-coded scheduling dashboards let service managers easily assign and adjust jobs, ensuring technicians are dispatched with the right info, tools, and parts for efficient job completion.
Improve First-Time Fix Rates
Ensure technicians have the right skills, customer information, and parts before they arrive at the job site, improving first-time-fix rates and shortening repair times.
Maximize Technician Productivity
Technicians receive real-time updates on their assignments, with access to detailed customer histories, parts availability, and work order information, helping them complete jobs more effectively.
Increase Customer Satisfaction
Proactively keep customers informed with real-time updates on job progress, delays, or parts availability, helping you build stronger relationships and avoid service complaints.
